Refund & Return Policy

Last updated:March 2026

velvetreveries strives to provide quality-assured and good-performance products. Sometimes, we know that our products don’t quite meet your expectations, and we sincerely apologize for this. If you experience this, please contact our support staff for help.

1.Return Period

You may request a return or exchange within 7 days of delivery (based on tracking information).

2.Eligibility

To qualify for a return or exchange:

  • Items must be unused and in original condition
  • Original packaging, tags, and accessories must be included
  • Items must be suitable for resale

Non-returnable items include:

  • Worn or damaged items due to misuse
  • Requests made after the return period
  • Customized or final sale items

3.Return Process

  • Contact our support team to request a Return Authorization (RMA)
  • Ship the item back following our instructions
  • Provide a valid tracking number

Unauthorized returns may not be accepted.

4.Shipping Fees

  • Defective or incorrect items: we cover return shipping
  • Non-quality issues: customer covers shipping costs

5.Refunds

Refunds will be issued within 3–7 business days after inspection and will be returned to your original payment method.

6. Incorrect contact information or address, refusing import clearance or refusing sign for the parcel.
In this case, the seller shall not be responsible for costs, charges, expenses, and losses incurred by the buyer. All shipment notifications of orders will be informed by emails, please check the order and logistic status in time to avoid any error or delayed delivery. 

7.Not receiving the product from a shipping courier.
If all information for delivery is correct, we recommend contacting the courier regarding any issues with the shipment. We will not offer refunds if the delivery has been fulfilled by the courier in accordance with tracking, nor will we resend the order. But our staff can offer the shipping documents or assist you to apply for the claim.
 
*Please be sure to contact our after-sale team at service@velvetreveries.com  before you submit your return or refund requirements. Otherwise, we are not responsible to take charge of the related